Website Terms

Sample Handling

Sample Handling describes how a potential product sample is transported and handled during its processing stages (presentation and development) to get it into a big-box store or retailer.

Penguin ID number

Penguin ID numbers are numbers assigned to orders when they are submitted. They are essential for the location of time-sensitive orders. Please have it ready when you pick it up or contact us regarding your order.

Proof Photo

We can send an image file for your approval before pickup or delivery -- this step may delay production and the deadline.

Reference Photo

We can send an image for your records after the project is complete. Reference photos will be sent within 24 hours.